Kenya Airways on Wednesday unveiled its revamped catering service designed to elevate guests’ experience. This is part of the airline’s strategy to review and enhance its service delivery across all touch points with the aim of making it more relevant, authentic and true to its brand proposition.
Kenya Airways guests will have the pleasure of enjoying select Kenyan chefs distinct culinary experience designed to reflect African authenticity, hospitality and simplicity. The new in-flight catering service will be rolled out across the airline’s network as from 1st August 2018. The service will only apply to flights above 7 hours that will see the best African chefs craft onboard menus.
“We are delighted to launch our new catering service. Providing an unforgettable experience across the entire guest journey is our core strategic focus.” said Sebastian Mikosz, Group Managing Director and CEO, Kenya Airways, “Introducing this unique offering is fundamental to our commitment to delighting our customers at every touch point. We feel very excited when a customer has a positive experience with us.” he added.
“Collaborating with Kenya Airways has been an amazing experience. It’s a privilege to be the first chef to reinvent our national carrier’s on-board menu,” commented Kiran Jethwa, renowned Kenyan born Chef and one of many chefs collaborating with Kenya Airways. He will offer passengers an exquisite fusion of culture with Kenyan ingredients and a touch of African flavours. He is also in charge of training Kenya Airways personell the art of plating up business class dishes.
Other inclusions to the menu include signature welcome drinks in business class which have been inspired by a tantalizing combination of herbs, indigenous fruits and Kenya’s best export, tea.
Similarly, environmentally friendly easy to take-away meal boxes and a basket service have been introduced on short sector flights. The baskets are hand-woven by various women groups across Africa, in line with the airline’s mission of “Sustainable Development in Africa.”
For the those looking forward to trying out the new catering experience, not all of Kenya Airways routes will roll-out the service immediately. The full new catering experience is expected to be available across all routes from September 1st.